Product Refund, Return, and Exchange Policies

  1. Refund Policy:

We are committed to ensuring your satisfaction with every purchase you make. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy within 30 days of the purchase date. To initiate a refund, please follow these steps:

  • Contact our Customer Support team at help@sami-sabinsa.com or call 7022030335 and provide your order details.
  • Clearly explain the reason for your dissatisfaction and request a refund.
  • Once your request is reviewed and approved, you will be provided with instructions for returning the product.

Conditions for Refund:

  • The product must be returned in its original condition, with all original packaging, accessories, and tags intact.
  • Proof of purchase, such as an order confirmation or invoice, is required for all refund requests.
  • The refund amount will be issued to the original payment method used for the purchase.
  • Shipping and handling charges are non-refundable.
  • Refunds are processed within 7 business days after receiving the returned product.
  1. Return Policy:

We understand that sometimes you may need to return a product due to various reasons. Our return policy allows you to return products within 7 of the purchase date. Follow these steps for a successful return:

  • Contact our Customer Support team to initiate the return process.
  • Provide your order details and reason for the return.
  • You will receive instructions on how to package and send back the product.

Conditions for Return:

  • The product must be unused, in its original packaging, and in the same condition as received.
  • All accessories, tags, and documentation should be included.
  • Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect product sent by us.
  • Once the returned product is received and inspected, a refund or exchange will be processed.
  1. Exchange Policy:

We do not offer the option to exchange a product for another product, or a different product altogether within 7 days of the purchase date. The exchange of product is only in case of damage / shortage. Follow these steps to request an exchange:

  • Contact our Customer Support team to initiate the exchange process.
  • Provide your order details and specify the new product details.
  • Provide the proof of video / image shot during the product receiving.
  • Without receiving evidence company cannot accept the exchange policy
  • You will receive instructions on how to return the original product.

Conditions for Exchange:

It’s important for customers to carefully read and understand company’s refund policy before making a purchase.

The original product must be in its original receiving condition, with all original packaging, accessories, and tags intact. Exchange shipping costs may apply, depending on the circumstances.

If the new product is of higher value, you will be responsible for paying the price difference. If it’s of lower value, the price difference will be refunded.

Note:

  • All policies are subject to change without prior notice. Please review the policies at the time of your purchase.
  • These policies apply to purchases made directly only from Sami Direct (A dvision of Sami-Sabinsa Group Ltd). If you purchased from an authorized retailer/stockiest, their respective policies do not apply.
  • For any further assistance or inquiries, please contact our Customer Support team at help@sami-sabinsa.com or call 7022030335.

By making a purchase with us, you acknowledge that you have read, understood, and agreed to the above refund, return, and exchange policies.

These policies are designed to ensure a fair and transparent process for handling refunds, returns, and exchanges. Your satisfaction is our priority, and we are here to assist you with any concerns you may have.

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